Here are some of our most frequently asked questions to help you out. If you still require assistance after reading through these, then please contact us on firstname.lastname@example.org and a member of staff will be happy to help.
We will do our very best to make any required changes to your order such as change of address but if it has already been sent to the warehouse for processing or during extremely busy times such as Black Friday/Christmas or Sale Times this may not be possible. Contact us, as soon as possible after placing your order at email@example.com to make any order changes, and we will do our best to make the required change. We can only make change to your order if it has not already been processed and we will be sure to get back to you to let you know if it has been amended.
We currently deliver to the 32 counties of Ireland and a selection of European countries. We also ship to the UK.
For sustainability reasons, we don’t include a pack list or pricing inside our orders.
Cascata Hair charges €4.95 to deliver to anywhere in Ireland.
We offer free delivery in Ireland on orders over €100
If you order the wrong product or you change your mind, we offer a 14 day return policy; the 14 days start from the day on which you receive your order.
We will only accept returned merchandise that has not been opened or used or any security seals broken.
If you wish to return your hair extensions we ask that you do not remove the gold bands. We will inspect item and refund if the extensions have been returned and not been altered or tampered with in any way.
Please ensure to use sturdy packaging when returning any item and include your details and order number.
Please do not send us returns without first getting an email authorisation from Cascata Hair, please enclose a copy of the email in your return, we cannot accept returns we know nothing about.
You the customer are responsible for the payment of your returns.
If you wish to return anything we must receive it within 7 days of our return authorisation being issued. Upon satisfactory receipt we will refund your original payment method for the relevant amount less shipping.
Please ensure when returning your item that you send it back using registered post or a tracked service as we cannot cover for items lost in transit.
30 Main Street
Republic of Ireland
If you are returning an item that is either damaged or faulty and we have agreed to its return we offer a 14 day return policy; the 14 days start from the day on which you receive your order. You are responsible for the payment of your return.
If you are returning a product which is outside of the 14 day period from when you received your order store credit will be issued.
Unfortunately due to the volume of orders we don’t offer this service. All orders must be placed via our website.
If you wanted to be notified by email when a product comes back into stock you can do so by doing the following: Click into the product and click the Email When Available tab and input your email address you will automatically receive an email when it comes back into stock.
In order to find a particular product, type the product name in the search box located on the top right of each page. The search will bring up that particular product. You can also browse through our range of products using the store categories located on the top of each page.
To add a product to your basket, simply click the “basket” icon or when you click into the product information you can click “Add To Basket” located under the products price. This will automatically add the product to your basket.
We accept Visa, Mastercard and Laser card, Paypal and Apple Pay. All prices are displayed and charged in Euro. Please ensure that your banking app security authentication is set up for shopping online.
You will be charged the same prices in salon and online unless stated otherwise on the offer. From time to time may run online only offers or in salon only offers but this will be stated on the offer.
We will make every effort to ensure that all orders are fulfilled, however we cannot guarantee the availability of all products. In the event of a product being unavailable a member of our team will contact you.
If an order is not fulfilled we will contact you by e-mail and/or telephone, setting out the reasons why the order cannot be fulfilled and if applicable, the revised date upon which it is expected that the order can be fulfilled.
We have security measures in place to protect the loss, misuse and alteration of the information under our control. For maximum security, we use a secure server that encrypts all your ordering information, including your name, address. This information is not accessible to the Internet. Your browser must have the SSL feature enabled before engaging in shopping transactions with us.
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