In the unlikely event of anything arriving damaged or you are not happy with your purchase please notify us. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of postage. We would strongly advise you use registered post or a tracked service. Please contact us before returning your item and ensure that all details are included. We offer a 14-day return policy; the 14 days start from the day on which you receive your order. Once your return is received, we will send you an email to notify you it has been received. A member of our team will then inspect the item and ensure that it meets our return requirements.
Once the item has been inspected, we will notify you if your refund will or will not be issued and a reason will be given if you are not eligible for refund. If your refund has been approved your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please make sure to download and print off the appropriate returns form and attach to your return.
If you have not been colour matched in person by a member of the Cascata team and have been colour matched over email / phone. We cannot 100% guarantee that your exact match will be achieved due to poor image quality, lighting, and various other factors. We are happy to accept an exchange or refund under the following conditions. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must not have removed the gold ties from the top of the extensions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Please ensure when returning your item that you send it back using registered post or a tracked service as we cannot cover for items lost in transit.
If you haven’t received a refund yet, first check your bank account again. Refunds can take 3/5 working days. If you have not received your refund in this timeframe please feel free to contact us. We will need proof that a refund has not been issued eg bank statement.
Unfortunately sale items cannot be refunded.
Please note that discounts apply to full priced items only so some exclusions will apply. Discount codes do not apply to all products and brands e.g. Cascata some exclusions will apply. Discount codes are disabled during a sale period but will be enabled once the sale ends. Most discounts can only be used once per customer. Other terms and conditions may apply depending on the promotion.
The customer information that we have in our database is reserved for internal use only, we do not sell this information to anybody, it is kept private. This information is needed in order to get to know you better and find ways of serving you better. You also have the right and the ability to modify this information at any time by logging on to your account.
All products displayed on this website are available only whilst stocks last. All photos, descriptive matter specifications, and advertising issued on this website and any descriptions, photos or illustrations are issued or published for the sole purpose of giving an approximate idea of the products described in them. They will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you.
All prices for products are as quoted on the website except in the case of an obvious error. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. All prices are inclusive of VAT and are subject to change. All sale prices quoted are valid only while stock lasts. Delivery costs will be added to the total amount at checkout. Emmakcreativestyling is not liable for any additional taxes or duties that may be imposed by your country.
We aim to handle any complaints fairly, quickly, and effectively. Complaints should be directed to us via the Contact Us page and include contact details in addition to your e-mail address and order number, if applicable.
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The information provided by Cascatahair.ie is intended as information only and does not constitute advice. The accuracy of the information is not guaranteed and is subject to change and therefore Cascatahair.ie cannot accept responsibility for any loss, damage or expense incurred upon using the information.